Trademarks & IP.

Trademark Researcher and Senior Customer Service Rep for over 10 years.

William Cunningham History

Click to see cover letter for Finance & Investor Relations

Click to see cover letter for Trademarks & Intellectual Property. 

Intellectual Property & Financial Services professional

List of accomplishments at Thomson IP: 

William Cunningham


Worked for Thomson Reuters for 15 years managing top-tier and at-risk accounts in legal (intellectual property) and financial (Investor Relations) services industries. Excellent in fast-paced, demanding, and regulatory environments, and working in team-environment business models.


Investor Relations.

Managed IR websites for 50+ accounts; earnings calls, webcasts, press releases, Roadshows.  

Brian Merrikin
Sr. Digital Product Manager at RE Mentor

"I worked with Bill from 1996 to 2007. He was one of the top CS reps. Customers knew him by name and frequently asked for him when they called. Also, he was one of the "go to" CSRs when you had an issue or needed to give new associates some training. Bill's commitment to his customers and his extensive knowledge make him an invaluable resource."

Customer Service Specialist.

Worked with global companies and law firms managing their IP and IR 

Working with William Cunningham

Webtraining instructor.

Trained clients to using IP search systems; IR webhosting tools, Wire Publishing tools, Contact lists, and Event Calendars.

About

  • Created an International Foreign Associate database. 
  • Electronic order entry system - Initialized my own system
  • Subject Matter Expert when Thomson adopted Lotus Notes Email system for customer orders via email (and electronic order entry). 
  • Lead on the official electronic order entry system.
  • Lead on Invoicing and billing for SOX compliance. 
  • Handled all Electronic billing for all clients that submitted e-bills for their case management. 
  • Suggested many New Product initiatives, Full Search combinations and Design/Word mark pricing. 
  • Sole researcher for Dilution searching, pricing and completion (while I was the only Customer Service rep - who continued to conduct Clearance Searches).