William Cunningham

​​I was in a drug store the other day (the one you are thinking of) and had a terrible service experience.  Bad experiences don’t just affect customers but can quickly damage your company’s reputation; especially in this day and age with social media, Tweets, and Bloggers abound.   Bad customer service is sometimes the fault of an individual, but consistent bad service is a sign of bad management within the company.   Managers are either unaware of the problem or do not have the skill-set to address it properly.  Communication with employees, putting the right people into management positions, and paying attention to customer feedback are ongoing priorities for companies.   Read more... ​   

I attended a function the other day with friends from work; colleagues I worked with for 15 years, many of whom I had not seen in 20 years. It was nice to see them all and good to hear they are still with the company and gainfully employed. But I haven’t been for the last six years, so for me it was a little awkward.    Read more... ​

Job Blog

Job Blog

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More of an About Me section in the form of various posts.  No movie reviews, or sports arguments, but instead some examples of how I work. My goal is to work for an organization that offers challenges and opportunities. Here is a chance to get to know me better as a person, and see the value I can bring to your organization. ~BC​

I’ve found over my career that I am well regarded by most for my customer service, so it may surprise you to hear me say that I have to work at being a great customer service representative.  The social aspect of the job simply does not come naturally to me so I’ll share my process with you.  Read more...

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Intellectual Property & Financial Services professional